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Customer Services - Business 2 Business

Sector:: Any
Job Type:: Temporary, Contract
Location:: England
Area:: Lancashire
Town:: Eccles, City and Borough of Salford
Salary Description:: £19000 - £21000/annum
Posted:: 25 Oct 2018
Job Ref:

Our client is currently recruiting for a Temporary Customer Service Advisor to work within the Customer Service department. The ideal candidate will be from a sales or customer service background and will have a confident and polite telephone manner. This role will be covering a period of maternity leave and expected to last for approx 6 months.

DUTIES OF ROLE
• Daily contact with existing customer base via phone and email to provide updates on orders and deal with any queries your customers have.
• Build up your knowledge of the products sold within your business team to allow you to advise customers and provide the best customer experience possible.
• Processing all of your customer’s order on the company computer system.
• Working with your colleagues in Planning to obtain the best despatch dates possible to meet your customers’ requirements.
• Working with your colleagues in the Sales teams to ensure your customers receive their quotations in a timely manner with the information they require.
• Working with your colleagues in the Logistics team to obtain freight costs and POD’s as requested by your customers.
• Attend regular meetings with the production teams to get updates on the orders in production, highlight to them any areas of concern you have and to feed information back to your customers.

EDUCATION/TRAINING & KNOWLEDGE/EXPERIENCE
• 5 GCSE’s at C or above (including English).
• Work experience in a Customer Service environment.
• Microsoft Office

Hours of Work:
08.30-17.00 Monday to Friday

PERSONAL ATTRIBUTES
• Excellent communication skills; both written and verbal.
• Ability to listen and understand fully your customer’s needs.
• Enjoy taking ownership of your customers and workload.
• Organised and methodical in your approach to work.

To apply please forward your cv in word format

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Core Values

Taking OWNERSHIP and full ACCOUNTABILITY of our actions

Treating EVERYONE with RESPECT

Giving 110% to every task we undertake and being PASSIONATE

Always being FRIENDLY and DOWN TO EARTH

Admitting when we have been WRONG and doing our utmost to put it RIGHT

When you TALK we stop and LISTEN

TRAINING & DEVELOPMENT - Knowledge is endless

Always ACCESSIBLE - Day or Night, if you need us we will be there

SELF MANAGEMENT - We operate a flat line structure where everyone has a role to play from the Administrator to the MD

HONESTY and INTEGRITY at ALL times - Even when you may not want to hear what we say

PEOPLE are ASSETS not NUMBERS - Every person has a skill, we do our best to understand these skills and match them to the best environment

What Candidates Say

I'd also like to take the chance to thank you for all your help during my time with Ambitek. I have always been paid on time and any worries I had were sorted out incredibly quickly either by yourself or your colleagues. Thank you for making my time as a contractor as painless as possible. I would certainly have no qualms about being employed by your agency again sometime in the future. Although obviously not any time soon!!!!

I contacted Ambitek last year about employment. They quickly responded and helped me get a job! I now have a full time job thanks to Ambitek and their staff. They have always paid me on time and have always been there to help me if I needed any advice! Now me and my family are doing great all thanks to Ambitek.

"Hi, hope your all set for Xmas just wanted to say thanks to you and all the staff at Ambitek. You have all been ace this year sorting out my wages and holiday pay and the rest, it's been a real pleasure working for you this year and can't thank you enough for getting me the job in the first place it really pulled me out of it when I was down and to say I appreciate it is an understatement

Hi, thank you for having me work for Ambitek, it’s been a pleasure

Hi, just wanted to say thank you for all your help placing me, as today I signed a permanent contract. The agency have been fantastic and in the future I wouldn't hesitate in contacting you if I need a job or recommending you to others. Once again, thank you and I would like to wish you all the best for the future. (One happy customer!)

Hi, don't know if they informed you but I got a full time contract this week, thanks to you and your team for everything mate I'd be nowhere without Ambitek.

Wish everyone looked after us like you.