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Customer Liaison Officer

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Sector:: Any
Job Type:: Permanent
Location:: England
Area:: Cumbria
Town:: Kendal, Cumbria
Salary Description:: Salary/Rate: £26,000 - £30,000/annum Company vehicle + benefits
Posted:: 23 Oct 2025
Job Ref:: SJB224109442

Are you passionate about supporting people and improving customer experiences? We’re looking for a Customer Liaison Officer to be the key link between project teams and residents, ensuring a smooth, positive experience for the community.

About the Role

As a Customer Liaison Officer, you’ll be the first point of contact for residents while improvement works are carried out in their homes. You’ll provide reassurance, information and support throughout the process, helping residents feel confident and comfortable every step of the way.

Key Responsibilities

Resident Support & Communication – act as the trusted point of contact for residents, providing updates, handling queries and managing concerns.

Engagement & Education – explain the nature and benefits of works to residents, building trust and understanding.

Comfort & Reassurance – support residents, especially those who may be vulnerable or anxious about the process.

Collaboration – work closely with site and office teams to resolve issues quickly and ensure smooth project delivery.

Reporting – maintain accurate records of interactions, feedback and customer satisfaction to drive continuous improvement.

What We’re Looking For

Experience: Previous customer-facing experience (housing, community engagement or related sectors ideal). Skilled in managing concerns and complaints.

Skills: Excellent communication, empathetic, approachable and solutions-focused. Strong organisational skills with attention to detail.

Technical: Confident using Microsoft Office. Experience with CRM systems would be an advantage.

Education: GCSEs (or equivalent) required; additional qualifications in customer service are a plus.

What’s on Offer

Competitive salary starting from £26,000 (DOE)

Company vehicle provided

Training and professional development opportunities

Supportive team environment

The chance to make a genuine difference to people’s lives

Working Hours & Conditions

Monday to Friday, primarily site-based across Cumbria and Northumberland

Occasional flexibility required for resident meetings outside standard hours

If you’re motivated by helping people, enjoy working with communities and want to join a values-driven team, we’d love to hear from you.

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Core Values

Taking OWNERSHIP and full ACCOUNTABILITY of our actions

Treating EVERYONE with RESPECT

Giving 110% to every task we undertake and being PASSIONATE

Always being FRIENDLY and DOWN TO EARTH

Admitting when we have been WRONG and doing our utmost to put it RIGHT

When you TALK we stop and LISTEN

TRAINING & DEVELOPMENT - Knowledge is endless

Always ACCESSIBLE - Day or Night, if you need us we will be there

SELF MANAGEMENT - We operate a flat line structure where everyone has a role to play from the Administrator to the MD

HONESTY and INTEGRITY at ALL times - Even when you may not want to hear what we say

PEOPLE are ASSETS not NUMBERS - Every person has a skill, we do our best to understand these skills and match them to the best environment

What Candidates Say

I'd also like to take the chance to thank you for all your help during my time with Ambitek. I have always been paid on time and any worries I had were sorted out incredibly quickly either by yourself or your colleagues. Thank you for making my time as a contractor as painless as possible. I would certainly have no qualms about being employed by your agency again sometime in the future. Although obviously not any time soon!!!!

I contacted Ambitek last year about employment. They quickly responded and helped me get a job! I now have a full time job thanks to Ambitek and their staff. They have always paid me on time and have always been there to help me if I needed any advice! Now me and my family are doing great all thanks to Ambitek.

"Hi, hope your all set for Xmas just wanted to say thanks to you and all the staff at Ambitek. You have all been ace this year sorting out my wages and holiday pay and the rest, it's been a real pleasure working for you this year and can't thank you enough for getting me the job in the first place it really pulled me out of it when I was down and to say I appreciate it is an understatement

Hi, thank you for having me work for Ambitek, it’s been a pleasure

Hi, just wanted to say thank you for all your help placing me, as today I signed a permanent contract. The agency have been fantastic and in the future I wouldn't hesitate in contacting you if I need a job or recommending you to others. Once again, thank you and I would like to wish you all the best for the future. (One happy customer!)

Hi, don't know if they informed you but I got a full time contract this week, thanks to you and your team for everything mate I'd be nowhere without Ambitek.

Wish everyone looked after us like you.